Return & Refund Policy
Customer satisfaction is important to us. If there is an issue with your order, we will work to review and resolve it fairly.
Eligibility for Returns
If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of receiving your order.
To help us review your request efficiently, please provide:
- Order number
- Product details
- Clear photos showing the issue
- Brief explanation of the problem
Return Conditions
To qualify for a return or exchange, products should:
- Be unused and unwashed
- Be in original packaging
- Include original tags, accessories, manuals, or inserts where applicable
- Be returned in resalable condition
Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify.
Review and Approval
Once your request is received, our team will review the details and determine whether the item qualifies for return, replacement, refund, or store credit.
Approval decisions are based on product condition, order records, and the nature of the issue.
Refund Processing
If a refund is approved, processing time may vary depending on payment provider, banking timelines, or payment method used at checkout.
Shipping charges, handling fees, or non-refundable service charges may not be included in refunds unless the issue resulted from our error.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless received damaged or defective.